How to order

How to order:
A standard order can be done in three simple steps:

1) The customer picks a product he/she wants to order and puts it into the shopping cart. It is possible to change the number of items of a particular product being ordered in the shopping cart, or to remove the product from the shopping cart entirely, as needed. (Important note: Orders can be only placed by registered customers using the customer shopping cart. A guest shopping cart is used until You register. After registration, the guest shopping cart will change to a customer shopping cart. The contents of the shopping cart will not change upon registration. In case a registered customer leaves the shop with goods in his/her cart, the goods remain there until he/she returns. That is not the case of the guest shopping cart, which empties itself every time a guest leaves the shop.)

2) When a customer is satisfied with the types and amounts of products in his/her shopping cart, he/she can then proceed to checkout. Here, the the customer chooses a shipping option (Slovak Postal Service or a personal pickup directly in the Patchwork hobby art shop) and a payment method (cash on pickup, wire transfer or PayPal). It is possible to change the shipping address (the address the goods will be shipped to) during these steps, as it is also possible to change the payment address (the address to which the invoice will be sent).

3) The customer ends the shopping procedure by confirming the order.

a) Within a short time the customer receives an automatically generated order placement message into their e-mail inbox. The order is still unprocessed.

The e-mail features a link, clicking on which the customer can track his/her order status.

b) Next, the order will be CONFIRMED by sending a notice of processing the order via e-mail. The order will be processing. Subsequently, the goods will be (according to the payment method) prepared for dispatch (or pickup), about which the customer will be notified as well.